Privacy Policy

Privacy Policy

Ezeemanage has created this Privacy Policy which explains how and why we collect your data, what that data is, under what circumstances we may disclose or transfer it, and how we store it.

If you have any queries, please contact info@ezeemanage.com

1. General Information

Introduction and General Terms

Ezeemanage Inc, is committed to protecting your Personal Data and your privacy. We endeavour to ensure that any Personal Data we collect about you will be held and processed strictly in accordance with applicable data protection legislation,

Ezeemanage has created this Privacy Notice which explains how and why we collect Personal Data about you (“Your Data”), what that data is, under what circumstances we may disclose or transfer it, and how long we store it for.

What does this Notice cover?

At Ezeemanage we collect and process Personal Data in a number of ways so this notice is layered to allow you to find the information that is most relevant to your situation. Please read this general information section then click on the heading below that is most appropriate for you situation, to find out more.

Note that this Privacy Notice does not cover Personal Data that we may process on behalf of our clients or customers who use our cloud infrastructure services (“Cloud Services”). If an organisation uses our Cloud Services and you have questions regarding the Personal Data held, please contact that organisation in the first instance. We cannot erase your Personal Data or provide you with details of the Personal Data held about you in our Cloud Services without an instruction to do so from our customer so please contact them in the first instance.

Our Privacy Notice also does not cover the information practices of other companies and organisations that advertise our services and that may use cookies, pixel tags and other technologies to serve and offer relevant ads.

1.3 How do I contact Ezeemanage Inc?

If you have any queries regarding this notice or complaints about our use of Your Data, please contact us at info@ezeemanage.com or at the address below and we will do our best to deal with your complaint or query as soon as possible.

Ezeemanage Inc : 251 Consumers Road, Suite 1200, North York, Ontario, M2J 1R3 Canada

Will Ezeemanage Inc share my Personal Data with anyone else?

Other than as set out below, we hold Personal Data on Ezeemanage’s own secure servers in Canada.

In certain limited circumstances, however, it may be necessary for us to share Your Data with the recipients set out below. We may also share it with the third parties identified in Section 2 of this Notice. All third parties with whom we share Your Data are required to protect it strictly in accordance with applicable data protection law and, where the third party is acting as our data processor, they may only use it for specified purposes and in accordance with our instructions.

Ezeemanage Inc

We may share Your Data with our other group entities. We have adopted an intragroup agreement, which ensures all Personal Data transferred across the group is protected to the same high standards, even if not required by the local data protection legislation.

Consultants

We occasionally make use of consultants who may have access to Your Data if it is necessary for the service they provide.

In relation to any other third parties, we will only share Your Data with your consent or in the following circumstances:

Where we are required to do so for legal reasons

We will share personal information with companies, organisations or individuals outside Ezeemanage, if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Service, including investigation of potential violations.
  • detect, prevent or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of Ezeemanage, our users or the public, as required or permitted by law.Where it is necessary in connection with legal proceedings

We may share Your Data with certain third parties where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise our legal rights.

If we sell our business, go out of business, list the company or merge with another company

If Ezeemanage is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Data Security

We have put in place appropriate security measures to prevent Your Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to Your Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process Your Data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will Ezeemanage keep my information?

Unless otherwise indicated, we will hold Your Data on our systems for as long as is necessary for the relevant activity for which it was collected. After this time we may retain Your Data for a further period of a maximum of 10 years in order to comply with legal record keeping requirements. In limited circumstances, we may keep Your Data for longer than this if we have identified a legal, regulatory or technical reasons why this is necessary.

In the case of marketing communications, your data will be held for as long as is set out in the data receipt you will have received when giving your consent for us to use Your Data.

How to access, correct or delete Your Data

You can request access to all the Personal Data that Ezeemanage has collected from you directly or indirectly, by contacting us using the contact details set out above. You can also request that we correct or delete Your Data in the same way.

Your duty to inform us of changes

It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us.

Your choices and opt-outs

You can opt out of receiving marketing emails from us at any time. You can opt out of our marketing emails by clicking the ‘unsubscribe’ link at the bottom of our marketing messages.

Also, all opt out requests can be made by emailing us at info@ezeemanage.com

Please note that it may take up to 3 days to remove you contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make a request.

Changes to this Privacy Notice

We keep our privacy notice under regular review.

If material changes are made to the Privacy Notice, for instance affecting how we would like to use Your Data, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).

2. How do we collect your data?

At Ezeemanage Inc, we collect and process Personal Data in a number of ways. To help you find the information that is most relevant to your situation, we have separated our policy into a number of sections depending on how you interact with us. Please click on the heading below that is appropriate for your situation to find out more.

You are engaging with us as a potential customer or prospect

What does this section cover?

This section of our Privacy Notice sets out information relating to the data we collect from or about you when you interact with us as a prospective customer or if you belong to an organisation we have identified as potentially interested in our services.

This includes Personal Data collected in the following ways:

  • when you download our marketing materials through our website or another party’s website;
  • when you use the “Enquiry” form on the website;
  • when you use our live chat function on the website;
  • through our use of cookies;
  • when you request information regarding our services via post, email or telephone;
  • when you contact us or provide Your Data in relation to a marketing event we are running or sponsoring; or
  • when you provide us with your business card.

How do we collect Your Data?

We collect certain Personal Data directly from you at the point at which you interact with us.

We also use public sources, social media, marketing services firms and media publishers to obtain Personal Data relating to people at organisations we believe may be interested in our services. A list of the third party sources we use is available on request.

In some circumstances, we may also obtain your Personal Data as a result of a referral from an existing Client.

Where you have provided your Personal Data to a third party who is collecting it on our behalf, we will collect certain Personal Data about you from that third party.

Ezeemanage also collects information about how you use Ezeemanage websites or other Ezeemanage content online, and the device(s) you use to access these services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information, please see our cookie policy on Ezeemanage’s use of cookies and similar technologies.

What Personal Data do we collect?

The Personal Data we collect will depend how you are interacting with us but, in general, this will include:

  • First name;
  • Last name;
  • Address;
  • Job Title;
  • Company Name;
  • Email address;
  • Telephone number; and
  • Country

If you voluntarily provide additional Personal Data to us, we will also collect and hold that data in accordance with this Privacy Notice.

What do we use the Personal Data for?

We use Your Data in order to provide you with the information that you have requested, to respond to the request or enquiry you have submitted or to contact you in relation to the event you are attending. We may also use the Personal Data to contact you about the service in which you have shown an interest or to send you other similar marketing materials. Our legal basis for using Your Data in this way is that it is necessary for the purposes of our legitimate interest of running our business and increasing our customer base.

Where you have indicated your consent to it, we may also use Your Data to send you other online resources or marketing materials which we believe may be of interest to you. Our legal basis for using Your Data in this way is consent. You can unsubscribe from our emails at any time using the “unsubscribe” button at the bottom of the email.

We use the IP addresses and device identifiers we collect through our cookies to identify the location of users, e.g. to deliver a personalised service, block unacceptable use, etc. and for analysis and research purposes so that we may improve the services offered by Ezeemanage. Our legal basis for using Your Data in this way is that it is necessary for the purposes of our legitimate interest of improving our services and our website. For more information, please see our Cookie Policy on Ezeemanage use of cookies and similar technologies.

Who do we share this Personal Data with?

We use a third party company to support our search engine optimisation and website performance and this party may have limited access to the Personal Data you submit through our website as a result.

We also use a third party automated email provider to send out marketing communications on our behalf.

All third parties with whom we share Your Data are required to protect it in accordance with applicable data protection law and, where the third party is acting as our data processor, they may only use it for specified purposes and in accordance with our instructions.

You are a customer of Ezeemanage Inc

What does this section cover?

This section of our Privacy Notice sets out information relating to the data we collect from or about you when you become, or the organisation you work for becomes, a customer of Ezeemanage Inc.

How do we collect Your Data

We collect Personal Data about you when you create an account using Ezeemanage’s service portal, when you provide such Personal Data to us in order to create your account for you.

If you work for an organisation that has signed up for our services, we may receive Personal Data about you from other members of your organisation.

What Personal Data do we collect?

We collect the Personal Data necessary to provide you with the service you have requested or to support the service, which may include the following:

  • First Name;
  • Last Name;
  • Email address;
  • Telephone or mobile number (if voluntarily provided);
  • Access permissions;
  • Whether you are authorised to make changes to our service

If you voluntarily provide additional Personal Data to us, we will also collect and hold that data in accordance with this Privacy Notice.

What do we use the Personal Data for?

We use Your Data to provide you with the services you, or the organisation your work for, has requested. This may include using Your Data to manage our relationship with you and for service administration purposes (e.g. to provide you with reports or password reminders, or to notify you that a particular service, activity or online content has been suspended for maintenance). Our legal basis for using Your Data in this way is that it is necessary for the performance of a contract to which you are subject.

We provide regular emails to keep you updated with information about Ezeemanage and other services we provide which we think you, or your organisation, may be interested in and to let you know about Ezeemanage services. From time to time we may also contact you to ask your views on issues affecting Ezeemanage. We may personalise the message content based upon any information you have provided to us and your use of Ezeemanage platforms. Our legal basis for using Your Data in this way is that it is necessary for the purposes of our legitimate interest of running and improving our business.

You can opt out from these communications at any time. You may either use the unsubscribe mechanism in any of the communications you receive, or contact info@ezeemanage.com

Your Ezeemanage Account

As part of the contractual services Ezeemanage provides, you have registered for a Ezeemanage account.

For as long as Ezeemanage Inc is providing services to you, an account with an associated named individual is a necessary part of delivering that service and you cannot delete your account. However, any individual’s Personal Data may be removed wherever requested, provided an alternative named individual is provided. If you delete your Ezeemanage account then Your Data will be deleted in timeframes in accordance with local laws, and the remaining information is anonymized for analytical purposes. Deleting your Ezeemanage service account will not delete the data you shared with Ezeemanage for reasons that are not connected with that service. For example, if you download marketing collaterals or register for events. To delete non-service-related information as well, please contact us using the contact details in the above paragraph.

3. Additional information

Your privacy rights

Under Applicable Local Laws, you have certain rights with respect to your Personal Data, including those set forth below.

  • right to request access – you may obtain confirmation from us as to whether or not Your Data is being processed and, where that is the case, access to Your Data;
  • right to rectification – you have the right to obtain rectification of inaccurate Personal Data we hold concerning you;
  • right to erasure – you have the right to obtain the erasure of Your Data without undue delay in certain circumstances
  • right to restriction of processing or to object to processing – you may require us to restrict the processing we carry out on Your Data in certain circumstances or to object to us processing Your Data;
  • right to data portability – you have the right to receive Your Data in a structured, commonly used and machine-readable format;
  • right to withdraw consent – where you have provided your consent to us processing Your Data, you have the right to withdraw your consent at any time. This can be done by emailing info@ezeemanage.com at any time;

No fee usually required

You will not have to pay a fee to access Your Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

International transfers of Personal Data

In certain circumstances, we may transfer Your Data to countries outside your local business addresses, which may not adhere to the same levels of data protection to which countries within your country are subject. Any such transfers are, at all times, made in accordance with the Applicable Local Laws. Details of the circumstances and mechanisms in place to ensure compliance are set out below:

Third party suppliers

Some of our third party suppliers are based outside the America’s. Whenever we transfer Your Data out of the America’s, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the North American Commission.
  • Where we use certain service providers, we may use specific contracts approved by the North American Commission which give Personal Data the same protection it has in Canada & the USA.
  • Where we use providers based in the US & India, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between North America, Africa, US & India.

Please contact us if you want further information on the specific mechanism used by us when transferring Your Data out of country.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser

Google Analytics

Ezeemanage uses Google Analytics, which is a web service provided by Google. Google Analytics also uses cookies, to help the website analyse how you use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

HubSpot & MailChimp

This website uses a HubSpot tracking code which uses cookies or similar technologies to track visitors of this website and gathers demographic information about them. HubSpot also monitors the use of the Ezeemanage website and the pages you visit. This data is used to deliver customised content and promotions to users whose behaviour indicates that they are interested in a particular subject area.